Refund policy
If you're not satisfied with your purchase, or if something isn't quite right, we're here to help!
Here's what to do depending on your situation:
Received a Faulty or Damaged Product?
First of all we are so sorry!
Sometimes things don't arrive in perfect condition and we want to fix that for you.
Here's what to do:
- Take a photo of the product showing the fault or damage
- Email us at hello@cutie-poos.com about the issue.
- Attach your order number and the photo
We'll look at the photos and if the product is faulty or damaged, we'll give you a full refund back to your original payment method OR send you a replacement — whichever you prefer.
Please note:
Normal wear and tear from use is not covered and we don't accept returns or offer store credit for change of mind.
Got the Wrong Item?
Oops, that's on us! Email us at hello@cutie-poos.com with a photo of the wrong item and your order number and we'll send you the correct one straight away at no extra cost.
How to Contact Us
Email: hello@cutie-poos.com Subject: Return Request – [your order number] or Incorrect Item – [your order number]
We'll get back to you within 2–3 business days.
Your rights under the Australian Consumer Law apply in addition to this policy.
