Refund policy
If you’re not satisfied with your purchase or if the product isn't quite right, we offer store credit to use on future purchases.
Here’s how the process works:
Timeframe:
You have 14 days from the day you receive your order to request a return for store credit.
How to Request a Return:
To initiate the return, please contact us at hello@cutie-poos.com within the 14-day window. Let us know your order number and the item(s) you’d like to return. After approval, we will issue you store credit for the amount paid for the product(s).
No Need to Ship the Product:
It is not necessary to ship the product back to us. Once your return is approved, we will issue store credit to you, which can be used on any future purchase.
How to Use Store Credit
Once your store credit has been issued:
You’ll receive store credit for the full amount paid for the product(s).
Store credit can be used toward any future purchase from our store. It will be stored in your account and can be redeemed at checkout.
You can use your store credit on as many future orders as you like, until the balance is used up.
Store credit is non-refundable and must be used within 12 months from the date of issuance.
Incorrect Orders
We strive to ensure every order is correct and packed with care, but if you receive the wrong item due to a fulfillment error, we will take immediate action to resolve the issue.
No Extra Charges:
If the wrong product is sent to you, please contact us as soon as possible. We’ll send you the correct item at no extra charge to you.
Please contact us at hello@cutie-poos.com and send us a photo of the wrong product.
We’ll handle the replacement shipping costs, and there will be no need for you to return the incorrect product.
How to Contact Us for Returns
To request a return and receive store credit, or to inform us of an incorrect order, please reach out to us at:
- Email: hello@cutie-poos.com
- Subject: “Return Request – Order #” or “Incorrect Item – Order #”
Our team will review your request and get back to you within 2–3 business days.
We’ll provide you with instructions on how to proceed.
Important Notes:
The store credit you receive will be in the full amount you paid for the returned product(s) and will be issued as store credit in your account, not a refund to your original payment method.
Store credit can only be used on future purchases and will be available for up to 12 months from the date it was issued.
Incorrect Orders:
If you received the wrong item, we will send the correct item to you for free and cover all shipping costs.
You will not need to return the incorrect product.
Why We Do This:
Plush toys and baby products are often very personal purchases, and we know that sometimes they just don’t work out as expected.
Offering store credit ensures that you get value for your money, and we make the return process as easy as possible for you.
Our approach helps keep costs down for both you and us, as return shipping and processing can be expensive.
Instead, we focus on providing great store credit to keep you shopping with us for all your future needs!
