Refunds
If you're not satisfied with your purchase, or if something isn't quite right, we're here to help!
Here's what to do depending on your situation:
Received a Faulty or Damaged Product?
First of all we are so sorry!
Sometimes things don't arrive in perfect condition and we want to fix that for you.
Here's what to do:
- Take a photo of the product showing the fault or damage
- Email us at hello@cutie-poos.com about the issue.
- Attach your order number and the photo
We'll look at the photos and if the product is faulty or damaged, we'll give you a full refund back to your original payment method OR send you a replacement — whichever you prefer.
Please note:
Normal wear and tear from use is not covered and we don't accept returns or offer store credit for change of mind.
Gift cards:
Gift cards can’t be returned or exchanged for cash due to a change of mind.
If your gift card email doesn’t arrive or the code doesn’t work, contact us at hello@cutie-poos.com with your order number and we’ll help.
Got the Wrong Item?
Oops, that's on us! Email us at hello@cutie-poos.com with a photo of the wrong item and your order number and we'll send you the correct one straight away at no extra cost.
How to Contact Us
Email: hello@cutie-poos.com Subject: Return Request – [your order number] or Incorrect Item – [your order number]
We'll get back to you within 2–3 business days.
Your rights under the Australian Consumer Law apply in addition to this policy.
