Refunds
If you're not satisfied with your purchase, or if something isn't quite right, we're here to help!
Here's what to do depending on your situation:
Received a Faulty or Damaged Product?
First of all we are so sorry!
Sometimes things don't arrive in perfect condition and we want to fix that for you.
Here's what to do:
- Take a photo of the product showing the fault or damage
- Email us at hello@cutie-poos.com as soon as you notice the issue
- Include your order number and the photo
We'll look at the photos and if the product is faulty or damaged, we'll give you a full refund back to your original payment method or send you a replacement — whichever you prefer! You don't need to send the product back to us.
Please note: normal wear and tear from use is not covered.
Changed Your Mind?
No worries! If you've changed your mind, contact us within 14 days of receiving your order and we'll give you store credit for the full amount you paid. Store credit is valid for 12 months and can be used on anything in our store. You don't need to send the product back.
Want a Replacement Instead?
If your item arrives faulty, damaged, or incorrect, you can choose a replacement instead of a refund — totally up to you! Just let us know when you email us and we'll send a new one out to you. You don't need to send the original back.
Got the Wrong Item?
Oops, that's on us! Email us at hello@cutie-poos.com with a photo of the wrong item and your order number and we'll send you the correct one straight away at no extra cost.
How to Contact Us
Email: hello@cutie-poos.com Subject: Return Request – [your order number] or Incorrect Item – [your order number]
We'll get back to you within 2–3 business days.
Your rights under the Australian Consumer Law apply in addition to this policy.
